Showing posts with label troubleshooting tips. Show all posts
Showing posts with label troubleshooting tips. Show all posts

The "Power Light" in my modem is not working!

If the power light in your modem is not working well then, it's pretty obvious that the problem comes from the power outler. However there are different scenario of why was the power light is OFF.
POWER LIGHT IS OFF SO AS THE OTHER LIGHTS

This is the most common scenario. If the power light is OFF means there's no power source flowing to your modem. The best way to troubleshoot this issue is to check the power outlet.
  • Check if the Power Adapter is securely plugged in into the power outlet.
  • Check if the power outlet if it is active or not.
  • Check the cable if there's no any damage
  • If you have an extra Power Adapter with you, it is advisable to bypass the Power adapter and replace it with the new one. If this procedure solved the problem, the old power cable is either defective or not functioning properly. If not, then there's a big tendency that the problem occurs with your power line or the power outlet itself. In this case, you must try to look for another power outlet and plugged your modem in (only the modem) to test if its really the power outlet that causes the problem. After doing this step and still, the modem is not working and if you see that all the other appliances in your house are working properly then the Modem is either defective or not functioning properly. The modem needs a replacement, you may contact your ISP if their service includes a replacement for defective modem.

THE POWER LIGHT IS OFF WHILE OTHERS ARE WORKING
If the power light is off while others are working and if there's no problem in your internet connection, then there's a possibility that only the power led is not functioning properly. But if the power light is Off or blinking while others are not, and if you're losing your internet connection intermittently, then the modem is either defective or not functioning properly.

How if the Ethernet light is not working? This is what are we going to discuss in my next post!
Have a great day and happy blogging!

Check the Lights!

After you have learned the basic steps of Sequence Power Cycling, It's time for you to perform another basic step which is done simply by Checking the Modem Lights!
Before you proceed to any troubleshooting steps, you must ensure first that the DSL modem and DSL cables are set up correctly.
Before doing any steps, it is advisable to check first the status of your modem lights!
Through checking the status of the lights, you can identify what exactly the problem is like No Sync, No Surf, and more.

Let say for example, you have a Motorola 2210, there should five Lights namely,POWER,ETHERNET,DSL,INTERNET AND ACTIVITY.(in order from left to right)
Just Take note that establishing Solid Green Lights means establishing Solid Connection and Everything works properly.If one of the lights is OFF there must be a problem and must provide necessary troubleshooting steps.

Lights on the modem should not be check randomly.
Checking for the lights should follow a sequence.
  • POWER
  • DSL
  • ETHERNET
  • INTERNET
  • ACTIVITY
"You should not proceed in troubleshooting the Ethernet light without establishing Solid Green Lights on the DSL Light.